Keys Booking is a local vacation marketplace built for the Florida Keys. Guests can plan their entire trip in one place, from their stay to boat rentals and fishing charters, all in a single checkout.

Guests who book through Keys Booking also receive exclusive perks, like a free concierge service and complimentary $100 Publix gift card, to make their Keys experience as seamless and memorable as possible.

Yes, we do. When you book through Keys Booking, you have access to our dedicated guest support team and complimentary concierge service. Whether you need help planning your trip, editing a reservation, or coordinating your stay along with a boat rental or fishing charter, we’re here to assist every step of the way.

Your selected home is confirmed instantly, while boat rentals and fishing charters are booked on a request basis to ensure availability. Once your trip is submitted, our complimentary concierge team helps finalize any requested add-ons, confirm schedules, and assist with itinerary planning or reservation changes.

Yes! Property owners and managers in the Florida Keys can list their homes on Keys Booking to reach guests planning complete trips that include stays, boat rentals, and fishing charters.

Listing is free, and our team reviews every submission to ensure it meets our quality and trust standards before going live. Once approved, hosts gain access to local support and increased exposure to travelers looking for authentic Florida Keys experiences.

Minimum stay requirements vary by property. Each host sets their own booking policies, which are clearly shown on the listing page before checkout.

If you add a boat rental or fishing charter to your stay, those services may also have their own minimum durations or booking rules. Our concierge team can help coordinate everything to make sure your trip fits your preferred dates.

Guests must be 21 or older to book through Keys Booking. Individual hosts may have their own requirements. All bookings must also follow local laws and regulations in the Florida Keys.

If you encounter any issues during check-in, please contact your host directly for quick assistance. If further help is needed, our concierge team is available to step in and ensure the issue is resolved promptly so you can begin your stay without delay.

Most homes include Wi-Fi along with standard essentials such as kitchen supplies, linens, and bath products. For any questions or issues during your stay, your host or our concierge team is available to help.

If any damage occurs during your stay, please inform your host right away. Depending on the situation, you may be responsible for repair or replacement costs as outlined in the booking terms.

If you experience any issues during your stay, you can contact your host directly for quick assistance.

Our concierge and support team is also available to help at any time using the contact information in your booking confirmation.

Pet policies vary by property, with some rentals being pet-friendly and others not allowing pets. Be sure to review the specific property details or contact the owner for more information.

When booking your stay, you can add a boat rental and fishing charter directly from the listing page. You’ll select the dates and number of guests that work for your trip. After checkout, your requests are sent to the host or captain for approval. Once approved, your reservation is confirmed and charged, and all details appear in your trip details.

Once your request is sent, the host or captain reviews it for availability. You’ll receive an update once it’s approved. If it isn’t accepted, you won’t be charged, and our concierge team can help find a similar option.

Each host sets their own requirements for boat rentals and fishing charters. These details are shown before booking and confirmed once your request is approved.

You can message your host directly through your booking messages or reach out to our concierge team at any time for help with scheduling or changes.

Pet policies depend on the host. Some boat rentals allow pets, while others do not. You can see this information on the listing page.

Each host sets their own cancellation policy, which is shown on the listing page and again during checkout. Stays, boat rentals, and fishing charters each have their own policies and refund terms. Be sure to review them before booking to understand how cancellations are handled for your trip.

If you need to cancel due to an emergency, contact your host as soon as possible. Each host may handle these situations differently, and refunds will typically follow the cancellation policy shown on the listing and at checkout. If your trip includes a boat rental or fishing charter, those reservations have their own policies, and our concierge team can help coordinate with each host if needed.

Once your cancellation is confirmed, refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment method and financial institution. If your trip includes multiple bookings, such as a stay, boat rental, or fishing charter, each refund will be issued according to the individual host’s policy and confirmation time.

You can cancel your booking directly from your trip details page. Canceling your stay will automatically cancel any added experiences, such as boat rentals or fishing charters.If you prefer, you can also cancel a boat rental or fishing charter separately without canceling your stay. Each host has their own cancellation policy, and our concierge team is available to help with any changes or questions.

You can update your personal information, such as your name, email address, and phone number, by logging into your account and navigating to the "Account" page in the Nav Bar Dropdown.

If you forget your password, attempt to log in, and after entering an incorrect password, you'll see a "Forgot Password" link. Click the link, and you'll receive an email with instructions to reset it.

We don’t sell or share your personal data. Information you provide is used only to support your bookings, improve your experience, and operate the platform.

If you have questions about a property, boat rental, or fishing charter before booking, you can email our concierge team at support@keysbooking.com. They can help answer general questions, provide more details about listings, or connect with the host on your behalf when needed.

For property stays, you’ll receive an automatic text message after booking that creates a direct communication channel with your host through a Keys Booking hosted SMS chat.

For boat rentals and fishing charters, the company’s contact number will be listed in your trip details, allowing you to reach them directly if needed.

Every property goes through a verification process to confirm authenticity and ownership, helping ensure that listings on the platform meet our standards of quality and trust.

Every boat rental and fishing charter listed on Keys Booking goes through a verification process to confirm the host’s identity and ownership or management of the vessel or operation.

Listings are reviewed to ensure accuracy and legitimacy before appearing on the platform. This helps maintain a trusted experience for guests booking on-the-water activities through Keys Booking.

The service fee helps support secure payments, customer support, and platform maintenance, allowing Keys Booking to provide a safe and reliable experience for both guests and hosts. It also helps fund ongoing improvements that make planning and managing your trip easier.

The service fee is refundable in full if your cancellation qualifies for a full refund under the host’s cancellation policy. If the booking isn’t eligible for a full refund, the service fee is non-refundable.

No. All fees are shown upfront before you complete your booking. The total includes the stay rate, any added boat rental or fishing charter, taxes, and the Keys Booking service fee. You’ll always see the full price before confirming your reservation.

Keys Booking applies a small service fee, typically ranging from 8% to 12%, depending on the type of booking. This fee helps support platform operations, secure payments, and customer service.

Keys Booking accepts major credit cards, including Visa, MasterCard, and American Express.

For stays, payment is processed immediately at checkout to secure your reservation.

For boat rentals and fishing charters, your payment is only processed after the host or captain approves your request. You’ll receive a confirmation email once each part of your trip is confirmed and charged.

At this time, KeysBooking does not support splitting payments. The full booking amount must be paid using a single payment method.

Yes. Once your payment is processed, a receipt will be automatically available in your trip details. You can view or download it directly from there at any time.

Yes, all payment transactions are encrypted and processed through secure payment gateways, ensuring the safety and privacy of your financial information.

No, Keys Booking does not currently offer travel insurance. We recommend guests obtain travel insurance through third-party providers for added protection during their trip.

While not required, purchasing travel insurance is recommended if you want coverage for unexpected events like cancellations, delays, or medical emergencies during your trip.

Many reputable providers offer travel insurance, including Allianz, World Nomads, and Travel Guard. We recommend researching these options to find the one that best suits your needs.

No, travel insurance is not required to book a rental on KeysBooking, but it can offer peace of mind and protection against unforeseen circumstances.