Keys Booking is a premier vacation rental marketplace dedicated to the Florida Keys. Our platform allows guests to explore, book, and enjoy a wide range of unique properties, offering an unforgettable stay in this tropical destination.

Our dedicated support team is available via phone or email to assist with any inquiries or issues you may have, whether it's before, during, or after your booking.

After selecting a property, you can review the details, choose your dates, and complete your booking through our secure platform. Your payment is processed online, and a confirmation will be sent directly to your email.

Yes, property owners are invited to list their rentals on our platform. Simply visit our "Become a host" page for more details and to begin the process.

Minimum stay requirements are determined by each property owner and may vary. You can find the specific minimum stay policy on the property's listing page, typically shown in the calendar section.

All properties require the guest making the booking to be at least 18 years old. Age restrictions may vary for specific properties, so be sure to review the listing details.

If you encounter any issues during check-in, please contact the property owner or manager directly for assistance. Our support team is also available if additional help is needed.

Most properties provide Wi-Fi, with login details available in the trip details page, messaged by host via sms, or at the rental. If you experience any issues accessing the internet, please contact the property owner for support.

Inform the property owner or manager immediately if any damage occurs. Depending on the severity, you may be responsible for repair or replacement costs as outlined in the terms.

Our customer support team is available 24/7 to assist with any questions or issues during your stay. You'll find contact details in your booking confirmation email.

Pet policies vary by property, with some rentals being pet-friendly and others not allowing pets. Be sure to review the specific property details or contact the owner for more information.

Cancellation policies are determined by each property and are clearly stated on the listing page. Be sure to review the cancellation policy before booking to understand the refund options.

If you need to cancel due to an emergency, contact the property owner or manager as soon as possible. While they may offer flexibility based on the situation, refunds will typically follow the property's cancellation policy.

Once your cancellation is confirmed, refunds are generally processed within 5-10 business days. The exact timing may vary based on your payment method and financial institution.

You can cancel your booking by going to your trips dashboard, navigating to your trip details, and selecting the cancel option. Any applicable refunds will be processed according to the property's cancellation policy.

You can update your personal information, such as your name, email address, and phone number, by logging into your account and navigating to the "Account" page in the Nav Bar Dropdown.

If you forget your password, attempt to log in, and after entering an incorrect password, you'll see a "Forgot Password" link. Click the link, and you'll receive an email with instructions to reset it.

We use your personal data to improve your experience and support regular business operations. We also collect general data and statistics to optimize both user experience and business strategies.

You can reach out to the property owner or manager directly by clicking the "Contact Host" button on the property listing page before booking. Communication happens through text, ensuring a quick and convenient connection with the host.

You can contact the listing host through a Keys Booking hosted SMS chat. After reserving a listing, an automatic text will be sent, creating a direct communication channel between you and your host.

Property owners undergo a verification process that requires them to provide identification and proof of ownership or management. This ensures that all listings on the platform are legitimate and trustworthy.

The service fee enables Keys Booking to provide secure payment processing, dedicated customer support, and ongoing platform improvements, ensuring a smooth and reliable booking experience for all users.

The service fee is refundable depending on the property's cancellation policy. In some cases, a partial or full refund may be provided based on the terms of the cancellation.

No, there are no hidden fees. The 10% service fee covers all transaction costs, and any additional charges, such as cleaning or pet fees, will be clearly stated in the property listing.

Keys Booking applies an 10% service fee to all bookings. This fee helps us maintain the platform and provide essential support services to both guests and property owners.

Keys Booking accepts major credit cards, including Visa, MasterCard, and American Express.

You will be charged at the time of booking to secure your reservation. Once the payment is processed, a confirmation email will be sent to you.

At this time, KeysBooking does not support splitting payments. The full booking amount must be paid using a single payment method.

Yes, once your payment is processed, a receipt will be automatically emailed to you, and you can also access it from your trip details in your account.

Yes, all payment transactions are encrypted and processed through secure payment gateways, ensuring the safety and privacy of your financial information.

No, Keys Booking does not currently offer travel insurance. We recommend guests obtain travel insurance through third-party providers for added protection during their trip.

While not required, purchasing travel insurance is recommended if you want coverage for unexpected events like cancellations, delays, or medical emergencies during your trip.

Many reputable providers offer travel insurance, including Allianz, World Nomads, and Travel Guard. We recommend researching these options to find the one that best suits your needs.

No, travel insurance is not required to book a rental on KeysBooking, but it can offer peace of mind and protection against unforeseen circumstances.